Privacy Policy | MedVia

MedVia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website GetMedVia.com and use our services.

1. Information We Collect

We collect information you provide directly to us, including:

Personal Information: Name, email address, phone number, and country of residence
Medical Information: Dental procedure interests and treatment history (if provided)
Communication Data: Messages, quote requests, and correspondence with our team
Travel Preferences: Preferred travel dates and accommodation preferences

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URL.

2. How We Use Your Information

We use the information we collect to:

Process and respond to your quote requests
Connect you with appropriate partner clinics based on your needs
Communicate with you about our services, updates, and promotional offers
Improve our website and services
Comply with legal obligations
Prevent fraud and ensure the security of our services

3. Information Sharing with Partner Clinics

When you request a quote or express interest in a clinic, we share relevant information with our partner clinics so they can provide you with accurate quotes and personalized service. This may include:

Your name and contact information
Your procedure interests and dental concerns
Any dental records or images you have provided
Your preferred travel dates

Our partner clinics are required to use your information only for the purpose of providing you with dental services and must protect your data in accordance with applicable privacy laws.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure server infrastructure, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your data
Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@getmedvia.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Understand how you use our website
Analyze website traffic and performance
Deliver relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in Thailand, where our partner clinics are located, and other countries where our servers or service providers are located. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: hello@getmedvia.com
Website: GetMedVia.com
Location: Bangkok, Thailand